AI Meets Insurance: How Technology Augments Human Labour

Frank Schmid, Gen Re, Stamford, U.S.

Gen Re’s Chief Technology Officer, Frank Schmid, provides a compelling demonstration of how generative artificial intelligence (AI) can complement human work in the insurance industry. Utilising ChatGPT as an example, he identifies areas that AI can support, provides insightful commentary on the outcomes, and connects this to real-life use cases where AI is presently boosting Gen Re’s productivity. This illustrative example serves as a proof of the potential of AI in the insurance industry.

“In the future, we will probably talk to our computers more” – How AI is changing the working world

Carolin Rühling, Gen Re, Cologne, interviews Professor Dr.‑Ing. Verena Nitsch, Director of the Institute of Industrial Engineering and Ergonomics (IAW), at RWTH Aachen University in Germany

In this interview, we address the question of how artificial intelligence (AI) is changing the world of work from an ergonomics perspective. We assess how humans and AI can complement each other, what skills people should have in the future and what possibilities AI offers for humancentred work design. The risks and opportunities of using AI will be discussed. We are delighted to have Professor Dr.‑Ing. Verena Nitsch on board as she combines her knowledge of ergonomics and psychology with engineering expertise.

Shaping AI‑Driven Businesses: How Leaders in the Insurance Industry Empower Their Organisations Through Emotional and Artificial Intelligence

Ulrich Geuther, Leadership Trainer and Executive Coach, Lisbon, Portugal

Alongside its promises of progress, artificial intelligence (AI) intensifies uncertainty about the future across various aspects of our lives. In this article, leadership trainer and executive coach Ulrich Geuther from Lisbon, Portugal, reflects on a couple of questions that have been raised by the advent of AI. The emerging answers may help leaders in the insurance industry to navigate the complexities of a new technological era.

Practical AI Tools for Leadership

Oliver Röhrich, Trainer, Executive Coach, Facilitator and Book Author, Lisbon, Portugal

As artificial intelligence (AI) continues to evolve, it promises more personalised and nuanced insights into human emotions, shaping leadership practices. AI can help to personalise leadership communication, aid in emotional intelligence (EI) development, and fine-tune feedback and coaching sessions. The following article provides practical examples of AI prompts for various scenarios, and explores how technology complements EI, catalysing the possibility of a transformation in leadership strategies.